Privacy Policy

Last updated: October 6, 2026

Who We Are

Our website is https://pymbox.ca (“we”, “us”, or “our”). We operate an online food delivery website that allows customers to browse food products, place orders, and arrange delivery.

Information We Collect

When you place an order, create an account, contact us, or otherwise use our website, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Billing and delivery address

  • Order details and order history

  • Information you provide when contacting us

  • Account login information, if applicable

  • IP address and browser/device information

  • Any other information you voluntarily provide to us

Payment information may be processed by our third-party payment provider. We do not necessarily store your complete credit or debit card information on our website.

How We Use Your Information

We may use your information to:

  • Process and fulfill food orders

  • Arrange and complete deliveries

  • Process payments

  • Contact you about your order

  • Provide customer support

  • Manage your account

  • Improve our website and services

  • Prevent fraud, abuse, and spam

  • Comply with legal and regulatory requirements

We will only use your information for purposes reasonably related to operating and improving our services.

Comments

If you leave a comment on our website, we may collect the information shown in the comment form, as well as your IP address and browser user-agent information to help detect spam.

If applicable, an anonymized string created from your email address may be provided to the Gravatar service. Gravatar’s privacy policy is available at:

https://automattic.com/privacy/

After your comment is approved, your profile picture may be publicly visible alongside your comment.

Media

If you upload images to our website, you should avoid uploading images containing embedded location data (EXIF GPS data). Visitors may be able to download images from the website and extract location information contained within them.

Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, maintain login sessions, and understand how visitors use our website.

If you leave a comment, you may choose to save your name, email address, and website in cookies for your convenience.

If you log in to an account, cookies may be used to remember your login information and display preferences.

Third-party services used by our website, such as payment, analytics, advertising, or embedded-content providers, may also use cookies or similar technologies.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

Embedded Content

Our website may include embedded content from third-party websites, such as videos, images, maps, social media content, or other services.

Embedded content from other websites may behave as though you have visited the third-party website directly. These third parties may collect information about you, use cookies, or track your interaction with their content in accordance with their own privacy policies.

Payment and Third-Party Services

We may use third-party service providers to process payments, provide website functionality, analyze website traffic, communicate with customers, or assist with order fulfillment and delivery.

These providers may receive information necessary to provide their services. Their handling of personal information is governed by their respective privacy policies.

Who We Share Your Information With

We may share personal information with service providers when necessary to operate our business and fulfill your order. For example, information may be shared with:

  • Payment processors

  • Delivery providers or delivery personnel

  • Website hosting and technology providers

  • Customer-support and communication services

  • Spam and security services

  • Analytics or marketing providers, where applicable

We may also disclose information where required by law or where reasonably necessary to protect our rights, customers, website, or business.

How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and financial records, resolving disputes, preventing fraud, and complying with legal obligations.

Order and transaction information may need to be retained for longer periods where required by applicable law.

Comments and their associated metadata may be retained indefinitely unless deletion is requested or removal is otherwise appropriate.

Your Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of personal information we hold about you.

You may also request an electronic copy of certain personal information we hold about you.

Some information may need to be retained where we are legally required to do so or where it is necessary for legitimate administrative, legal, accounting, or secu