Behind every meal is a story. This one starts with a driver who decided to build something for drivers.
How did you start delivering, and what keeps you doing it?
Uber Eats has always been part of my side life, my night life. I started in 2023–2024 to earn some extra income for my wedding. Somewhere along the way it turned into a passion for bringing people food as a small moment of joy. A day job can feel repetitive, but a simple thank-you or a small tip from a customer genuinely makes my night.
Slowly I started chatting with other drivers, and I fell in love with the gig community. The road can be a lonely ride, but even the smallest conversations show how much we have in common. We’re all trying to make some extra money (or a full living, for some). We all love to drive, which comes with the job. And we all vent about the same things: restaurants running late, traffic, and strategies for getting the most out of a shift.
What’s a shift like that most customers never see?
It can feel lonely, especially if you only drive for Uber Eats. Other times you get into a total zone, in and out of restaurants and then on to customers’ doors. It’s stressful, but kind of exhilarating, like a never-ending race against the clock to earn as much as you can (while staying safe).
The problem is that it doesn’t always go to plan. I’ve picked up multiple orders when one restaurant delays a pickup, and then customers start asking where their food is. Add bad weather, traffic, and keeping customers updated, all while getting their food to them. That’s where you see the real skill and professionalism of a driver.
What’s one thing you wish restaurants understood about pickup?
We’re not trying to rush you. For every minute we’re late, the customer may form a different impression of the driver, which can affect our tip. We also lose time we could spend picking up other orders. If there’s a delay (and I find fast food spots are often the slowest, funnily enough), it would help a lot if you could give us a specific wait, like “10 more minutes,” or just release us so we can take another order.
What’s one thing you wish customers understood?
I think most of us drivers would like to be treated with a little more respect. If we ask if you can come down to pick up, or need some extra time, just recognize we’re doing our best — and we are the best at doing the deliveries the best way possible.
What are you working toward outside of this gig?
Like everyone, I’m trying to make the most of my time outside work for myself and my family. Outside of work though, I have a beautiful wife who is 8 months pregnant with our soon-to-be-born baby girl — we can’t wait! I’d love to start something of my own, and if what I’m building can help other people, that’s the ultimate goal. I love my family, I love working, and I love helping others — so I hope Pymbox will exemplify this.
Are you a driver with a story? You could be the next spotlight — no experience needed, just your own words.
